Core Software
Integrated Disability and Absence Management (IDAM)
AI Powered Integrated Disability and Absence Management (IDAM) on One Platform
Increasing regulatory complexity and remote work trends accelerate the demand for integrated disability and absence management (IDAM). Powered by ClaimVantage Agentforce, our cloud-based IDAM solution helps insurers and TPAs reduce legal risks, improve operational efficiency, maintain data security, and gain faster insights through AI-generated summaries of events and claims.
Deliver Superior Customer Experience
Streamline benefits with a single point of contact. Our IDAM software empowers insurers and TPAs to eliminate duplication and simplify the employee experience—delivering exceptional service every time.
Unlock Growth with Value-Added Services
Stay ahead of complex federal and state leave laws and the challenges of remote work. Differentiate your offerings by integrating absence management as a value-added service that meets growing market demand.
Confident Compliance
The platform is built and updated by industry experts, keeping you confidently in compliance with ever-changing federal and state FML, PFL, and PFML regulations.
ClaimVantage Claims Solutions
Optimize Operations
Integrated disability and absence claims on one digital platform to:
- Provide a single point of intake for all claims
- Improve the flow of information with automated tasks, configurable workflows, and automated eligibility determinations
- Automate workflows and notifications are configure by client, allowing you to focus on managing claims rather than on administrative steps
- Automatically generate tasks to confirm each step in your process is complete, helping ensure compliance
- Automatically determine employee eligibility and entitlement for all applicable leaves
- Keep employers and employees updated with automated email, letters or text messages
- Improve scalability and reliability with enhanced Salesforce performance, optimized for high-volume absence programs
Gain Insights to Drive Decisions
Utilize best practice pre-built reports and dashboards to provide insights across all IDAM claims
- Leverage ClaimVantage Agentforce to generate intelligent summaries of absence events and claims, giving teams faster, clearer insights for decision-making.
- Create ad-hoc reports using drag-and-drop functionality across all fields in the solution to make data-driven decisions
- Access information digitally from any location, based on the permissions established by you for each system profile
- Portal access allows employees to create claims, obtain notifications and forms, and access real-time updates
Absence & Accommodations
Take advantage of an integrated approach to managing this complex block of business
- Effectively manage multiple federal and state leave types for FMLA, disability, and ADA requests
- Meet state deadlines with Oregon PFL capabilities in compliance with Accommodations for Pregnant Workers Fairness Act.
- Trust our absence experts to stay on top of regulatory changes, so you can focus on your business
- Be more confident with compliance audits while providing a better overall customer experience
- Ensure compliance with expanded PFML support, including Maine, Minnesota, and Delaware programs, military leave updates, and combined Medical & Family leave tracking.
- Streamline intake with enhanced physician statement capabilities and bilingual support for broader accessibility.
“Majesco’s Absence Management solution provides robust leave and absence management capabilities and enables us to administer claims accurately, efficiently and in compliance with statutory, federal, and state regulations.”
Steve Urban, President, Administrative Concepts
Featured Resources
Blog
Priority Order: Reducing the Complexity of Integrated Disability Insurance and Absence Management
If you fly frequently, like I do, you probably know most pre-flight safety demonstrations by heart. I could probably, if needed, stand at the front of the aisle and point to the exit doors on every aircraft that’s been flying in the last few decades. I could tell you (we could probably recite it together)…
Blog
Heroic Simplicity: Rebuilding Disability Insurance and Absence Management Operating Models
Imagine that you own a trucking company doing business in the neighboring states of Oregon, Washington, and Idaho, hiring drivers from all three states, and staffing distribution centers in all three of them too. The employees you hire don’t necessarily do most of their work in the state of their residence. You frequently shift workers…
FAQ
IDAM stands for integrated disability and absence management.
An IDAM solution is specialized disability and absence management software used by companies to manage employee disability benefits and leaves of absence on one central platform. By integrating disability and absence, companies can provide employees with a single point of contact, avoiding data duplication and improving the customer experience.
Adding absence management to an existing disability program enhances a company’s portfolio and provides them with a value-added service offering that’s increasingly sought after by corporates who can no longer manage employee absences on their own. By integrating disability benefits and absence management, companies can better manage each case end-to-end while achieving cost and administrative efficiencies.
An effective IDAM strategy enhances compliance and provides a robust identity management framework, helping businesses navigate regulatory shifts while optimizing operational efficiency.
An IDAM solution simplifies complex disability and absence management processes, reducing administrative burdens and ensuring compliance with evolving regulations. With AI-driven automation and built-in expertise, it functions like having an IDAM expert guiding each step—helping insurers and TPAs improve efficiency, accuracy, and service quality.
